FAQ

FAQ

How to place an order? What is the procedure? Who can help me if i have questions?
The answers for these and other questions can be found in the FAQ section.
  • How to place an order on Cigs4US.biz?

    Cigs4US.biz is an e-store where every visitor who is more than 18-21 years old is invited to buy the cheapest cigarettes online.

    Cigs4US.biz offers a list of cigarette brands. If you decide to buy one of the listed brands, please click on it. You will be redirected to the page where you'll find the detailed information about the selected product, such as the brand's description, its price, amount of cigarettes per package etc.

    Click on the number you wish to buy. It will appear in your shopping cart.

    If you want to buy something else, just click on "Continue Shopping" button and repeat the same procedure of ordering.

    When you finish your shopping, please click on "Confirm Order" button. You should create your personal account. If you are a registered member, please introduce your email and password.

    The next step is Shipping Details. Please, be attentive when filling in the blank spaces. Please, do not use such characters as hyphens, dashes, etc. And the last step is reviewing and securing the check out of your order.

    If you have any problems, please feel free to contact our Support Center. You will receive the answer within 24 hours. Thank you for placing your order on our site.

  • My order was declined. What should I do?

    Your order is declined if:

    • you fill in the data incorrectly or incompletely;
    • technical problem (Internet connection, equipment maintenance etc);
    • you are located in a state where we don't ship.

    Please contact our Support Center if you have any questions or difficulties.

  • Do you have autodelivery option?

    No, we don't.

  • Can I order by fax or phone?

    No, we accept orders via online form only.

  • Do you deliver to any EU state or only to USA?

    We deliver cigarettes all over the USA and Europe except the following European countries:Italy, Finland, The UK, Germany, Netherlands, Ireland and Sweden.

  • How can I pay for my order?

    We accept the payment via Bitcoins or money transfers via express payment services like Western Union or MoneyGram.

  • My account was charged, but the status of my order is unpaid or declined on your site. How can this problem be settled?

    Please send an email with the request to fix this problem and the number of your order to our Customer Support Center. You will receive soon an email concerning this issue.

  • Is there any way to cancel my order?

    In case you want to cancel your order, you should contact our customer support center providing the number of your order; your money will be deposited to your account within 7-14 business days.

  • I am a first-time customer. How many cartons can I order on Cigs4US.biz?

    If you order for the first time in our online tobacco store, you can order not more than 6 cartons.

  • How can I check the status of my order?

    Please contact our support center and they will provide you with any kind of information regarding this issue.

  • How long does it take for the parcels to be delivered?

    The period of delivery is 14-25 days from the shipping date.

  • I have received my order, but it is not complete. What should I do?

    In such cases, please contact Customer Support Center where your case will be investigated and settled in a short period of time.

  • Who are the producers of cigarettes offered by Cigs4US.biz?

    The cigarettes are manufactured by Russian and Ukrainian tobacco producers.

  • What guarantees do you offer?

    • Cigs4US.biz guarantees safety of your orders and funds. Your Credit Card is processed by autonomous processing center, so you are protected from any frauds.
    • The information about all of our clients is anonymous.
    • Our company resends the missing part or the entire order, in case the parcels were lost, stolen or damaged during transportation.
    • Your every suggestion and question is taken into consideration.

    Cigs4US.biz offers 100% safety guarantee.

  • How can I contact customer support center?

    If you have any questions or suggestions, please do not hesitate to contact our customer Support Center. You will receive answers to all of your questions in a short period of time. We work to offer the most reliable services and assistance.

  • Will any new cigarette brands appear on Cigs4US.biz?

    Yes, we always try to enlarge the variety of our tobacco products.